The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, then you need to put this in writing within this time by letter (a recorded delivery would be wise) or e-mail. If we have already despatched your order and you need to return the item to us then returning the item will be at your own expense and must be on a traceable service to avoid any loss in transit. Assuming there is good reason to cancel your order we will refund you the value of your order as long as all goods are unused and in perfect condition minus any postage/delivery costs or other costs incurred by us relating to the return.
Products can only be sent back if they are in perfect re-saleable condition i.e. in original undamaged packaging and not used in any way.
When making a return please send the item back to us via a traceable service to:
197-199 Lower Rathmines Road
Tel. +353 (0)860565651
Please include your details and the reason for the return. Please ensure that any returned goods are properly packed to avoid breakages. If you received a Free Gift with the item you are returning please ensure this is also returned unused and in re-saleable condition. It is essential to use a traceable postage service.
We will refund your purchase within seven working days of receiving the goods. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs.
For further assistance please e-mail [email protected]
DELIVERY AND POSTAGE
We take pride in processing your order as quickly as possible and endeavor to dispatch all orders within 48 hours. Orders placed between 09.00 on Monday and14.00 on Friday will be processed within 48 hours.
In the event of an unforeseen delay we will advise you immediately. For any queries regarding postage and delivery please email us at: [email protected]
Men’s Grooming Ireland accepts no responsibility for items lost in transit on untraceable services. Orders over 2 kg may be subject to an additional delivery charge.
Refunds will only be made against the original debit/credit card used.
You must retain proof of postage for all returns.
For hygiene purposes, any toiletry items that have been opened or used for any reason may not be returned unless faulty.
This policy is only applicable to purchases made at www.mensgrooming.ie If your purchase was not made at www.mensgrooming.ie please contact the them directly.